Updated: Aug 13, 2026
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| Certification Vendor: | Oracle |
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Exam Price: | $245 USD |
| Certificate Validity Period: | Valid until next annual release; subject to Oracle Cloud Recertification Policy |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 50 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Related Certifications: | Oracle Fusion Service 2025 Implementation Professional Oracle Fusion Service 2024 Implementation Professional Oracle Fusion Service 2026 Implementation Professional - Delta (1D0-1064-26-D) |
| Passing Score: | 68% |
| Recommended Training: | Become a Fusion Service Implementer Oracle Fusion Service Implementation Learning Path |
| Exam Registration: | Oracle University Registration Pearson VUE Scheduling |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience recommended. Eligible holders of 2019+ Fusion Service certifications may take free Delta exam 1D0-1064-26-D |
| Official Syllabus URL: | https://education.oracle.com/oracle-fusion-service-2026-implementation-professional/pexam_1Z0-1064-26 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Request Management | 25% | - Service catalog and entitlements - SR creation, lifecycle and processing - Milestones and action plans - SR categories, assignment rules and routing |
| Topic 2: Customization, Productivity and Analytics | 10% | - OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features |
| Topic 3: Fusion Service Overview and Setup | 15% | - Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics |
| Topic 4: Digital Customer Service (DCS) | 20% | - Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization |
| Topic 5: Omnichannel Communications | 15% | - Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications |
| Topic 6: Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
1. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
A) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
B) The configured frequency to retrieve emails is too long.
C) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
D) Incoming messages have a custom filter.
2. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
A) Sales opportunities
B) Service requests
C) Social network
D) Notes
E) Contacts
3. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
A) Unlock and publish the new selected profile value.
B) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
C) Select View > Detach.
D) Lock the Profile Option for editing.
E) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
F) Modify the Profile Value and save.
4. Which three subobject functions are included in the REST API for Service Requests (SRs)?
A) Update resource manager
B) Update SR reference
C) Delete message
D) Delete activity
E) Update resource member
5. Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
A) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
B) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
C) The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
D) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B,C | Question # 3 Answer: A,E,F | Question # 4 Answer: B,D,E | Question # 5 Answer: B |
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