Prepare with Avaya 33160X exam practice material, pass for sure
Updated: Jul 13, 2026
No. of Questions: 71 Questions & Answers with Testing Engine
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Avaya Workforce Engagement Support Certified Sample Questions:
1. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?
A) Phone
B) CMS
C) Quality
D) Dialer
2. When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)
A) RIS (Recorder Integration Service).
B) Recorder
C) Archive
D) Customer Environment.
E) Storage
3. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?
A) Condition
B) Attribute
C) Rule
D) Schedule
4. In which migration process to Avaya Workforce Engagement can the test mode migration be used?
A) Server reuse
B) Side-by-side
C) Site migration
D) In-place
5. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).
A) Confirm Services are running
B) Check data fragmentation
C) Check active alarms
D) Perform Database backups
E) Consider loading trends.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A,C,D |
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