Prepare with Peoplecert ITILFNDv5 exam practice material, pass for sure
Updated: Jul 30, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFNDV4 (commonly referred to as ITIL 4 Foundation) |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Available Languages: | English, Arabic, Chinese (Simplified), French, German, Japanese, Portuguese, Spanish |
| Exam Price: | Varies by region (~USD 250–500 equivalent) |
| Passing Score: | 65% (26 out of 40 correct answers) |
| Certificate Validity Period: | 3 years (PeopleCert certification validity policy) |
| Exam Format: | Multiple-choice, Closed book, Online proctored or test center |
| Real Exam Qty: | 40 multiple-choice questions |
| Recommended Training: | AXELOS ITIL 4 Resources PeopleCert Official ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert ITIL Certification Page ITIL Official Information (AXELOS/PeopleCert) |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or in-person test center via PeopleCert |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT concepts is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Organizations, Service Providers, Service Consumers - Products and Services - Value and Value Co-Creation |
| Topic 2: The Four Dimensions of Service Management | - Information and Technology - Partners and Suppliers - Value Streams and Processes - Organizations and People |
| Topic 3: ITIL Management Practices | - Technical Management Practices Overview - Service Management Practices Overview - General Management Practices Overview |
| Topic 4: ITIL Service Value System (SVS) | - Service Value Chain - Continual Improvement - Guiding Principles - Governance |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. What does a service journey describe?
A) The internal workflows and processes of a service provider
B) End-to-end interactions between a service provider and a service consumer
C) The sequence of value chain activities
D) The end-to-end lifecycle of a product
2. How does ITIL describe the way the Guiding Principles should be applied together?
A) They replace the need for governance and management practices
B) They should be applied one at a time in a fixed sequence
C) They should be applied independent of each other
D) They should be used collectively and balanced based on the situation
3. How does the 'information and technology' dimension support effective product and service management?
A) By enabling the use of data, information, and technology required to deliver services
B) By defining organizational roles and responsibilities needed for product development
C) By defining workflows and activities required for product development
D) By managing relationships with external suppliers
4. Which statement regarding a partnership relationship is TRUE?
A) It provides commercial off-the-shelf services for a wide range of consumers
B) It involves bespoke services with a focus on innovation and growth
C) It focuses mainly on operational efficiency and uses standardized contracts
D) It focuses on operational and tactical level not on strategic level
5. Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?
A) Keep it simple and practical
B) Focus on value
C) Progress iteratively with feedback
D) Think and work holistically
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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