Updated: Jun 02, 2026
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1. Client XYZ Corp implemented Pega Customer Service.
A customer service representative (CSR) needs to launch multiple applications to manually update information to keep dam synchronized across systems. The applications are built in different technologies, decreasing the CSR's efficiency in handling customer requests. The client has a requirement to launch all applications from the PLCJA Customer service application. The client requires that data Mows to and from the Pega Customer Service application to the other applications used by the CSR. Changes made in any one of the systems is reflected in other relevant systems. This results in the CSR handling customer requests more efficiently and spending less time manually updating dependent applications.
Which Pega capability do you recommend to support this requirement?
A) Use SQL connectors to update the data.
B) Use Robotic Desktop Automation.
C) Use Robotic Process Automation.
D) Use SOAP/REST services to update the information.
2. Which two actions can yon perform to improve the guardrails compliance score of an application? (Choose
A) Achieve a higher application level test coverage percentage score.
B) Ensure keyed data classes are not mapped to pr-other where possible.
C) Convert activities that only retrieve data to data transforms that invoke data pages.
D) Increase the percentage of unit tests and scenario tests that pass.
3. You are working on an insurance claims application that receives claims through email. The company receives
500 emails per hour. the insurance company promises a 24-hour response time to receives and verify the clain.
After the claim is verified. The system automatically responds with email containing the claim ID.
The application is developed in the Pega cloud environment. The production environment is currently running on premises.
What is your recommendation to ensure that insurance company can meet the 24-hour response time requirement for claims submitted by email?
A) Recommend the insurance company change its policy to allow for a broader processing window.
B) Recommend the insurance company use an MDB listener instead of an email listener.
C) Recommend the insurance company use an email lister with concurrent threats.
D) Recommend the insurance company use an advanced agent to verify claims and respond.
4. Select two ways for queuing an item for a queue p
A) Use Utility smart shape
B) Use Run in Background smart shape
C) Use the Queue-for-processing method
D) Use the Queue for -agent method
5. Select the primary reason for developing a set of unit lest cases and automated testing Suites in a continuous integration and continuous deployment (CI/CD) model.
A) Automated testing accelerates the deployment of rules from the development environment to target environments.
B) Automated testing programmatically ensures quality of rules to maintain the integrity of the pipeline.
C) Automated testing reduces costs by reducing the need to hire and I rain testing resources.
D) Automated testing allows for orchestration between automation server and the Execute Test REST service.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,C | Question # 3 Answer: A | Question # 4 Answer: B,C | Question # 5 Answer: A |
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