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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
B) The 5420 DS is corrupted and must be replaced.
C) The 5420 DS is no longer supported.
D) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
E) Start the IP Office Manager application.

2. Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)

A) ACD routes are not compromised.
B) Calls are not tromboned.
C) Trunk ports are not over-subscribed.
D) VMPro ports are not over-subscribed.
E) VCM resources are not over-subscribed.

3. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Time Profile
B) Time of Day Forwarding
C) Incoming Call Route Fallback Destination
D) Forward Hunt Group Calls

4. A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

A) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
B) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
C) For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
D) Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.

5. A customer has an existing network of three IP Office systems with Small Community Networking and Voicemail Pro at their main location. Each location has their own set of outside lines. They would like to add in redundancy for their voicemail server in case the network between the main office and the remote office goes down. Which two must be added to the IP Office network and configuration to accomplish this? (Choose two.)

A) VoiceMail Pro Server at each location
B) Distributed Voicemail license at the remote locations
C) Backup Voicemail license at the remote locations
D) Preferred Edition license at each location
E) Distributed Voicemail license at the main office

Solutions: