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Avaya Oceana® Solution Support Sample Questions:

1. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

A) SMGR is not authorizing Agent to login.
B) The session timed out due to a browser issue.
C) An LDAP connection issue was caused due to an incorrect LDAP parameter.
D) The Multimedia Cache database is unable to connect.

2. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) READY
B) NOT_READY
C) BUSY
D) CONNECTED

3. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
B) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
C) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
D) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.

4. Which statement describes the function of the Context Store Snap-in?

A) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
B) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
C) It is an agent selection component based on attribute matching across all channels.
D) It is a normalized model for all resources and interactions that provides states for resources and interactions.

5. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

A) Check the status of duster 1 in SMGR.
B) Check the service install status on cluster Administrator page in SMGR.
C) Look at the Oceana Monitor page.
D) Run deploy-service -lv on the Breeze server.
E) Look at the Event Log in System Manager.

Solutions: