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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A) It can optimize the workforce.
B) It can enrich interactions.
C) It can improve processes.
D) It can provide expert agent selection distribution.
E) It can generate real time reports.

2. After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

A) Licensing Management
B) Server Roles
C) General Settings
D) Alarm Status

3. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A) It is allowed to change the username after initial installation.
B) The account must be defined within a workgroup
C) The password can be changed after the installation
D) The account cannot be the same as the Management Service account

4. Which statement about archive database Service role Configuration is true?

A) You can add multiple archive database targets
B) You can create database targets in Recorder Manager
C) You can change database targets in Enterprise Manager
D) You can change database targets in Recorder Manager

5. The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

A) Create roles
B) Create users
C) Create Organizations and groups
D) Manage entities withassignmentmanager

Solutions: