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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question 1

A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?

A. Fast development
B. Co-created value
C. Valuable investments
D. Assured conformance

Question 2

A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?

A. Conduct a blameless post-mortem focused on learning
B. Limit the review to technical logs only
C. Suspend the staff involved until the investigation is complete
D. Escalate the issue directly to supplier management

Question 3

An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?

A. Categorize the permanent fix as high-risk technical debt
B. Use ChatOps to escalate the incident more quickly
C. Automate the workaround and deliver via self-help
D. Use AI Ops to detect the incident more quickly

Question 4

An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?

A. It helps the team to document customer requirements
B. It provides the business case needed to gain funding for the team
C. It helps the team to prioritize backlog items
D. It provides the governance needed for the team to operate

Question 5

An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing

A. A/B testing
B. Automated testing
C. Blue/green deployments
D. Canary testing

Solutions: