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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which is a purpose of the 'relationship management' practice?

A) To systematically observe services and service components
B) To identify, analyze, monitor, and continually improve links with stakeholders
C) To be the entry point and single point of contact for the service provider with all of its users
D) To protect the information needed by the organization to conduct its business

2. Which dimension of service management considers how activities are coordinated?

A) Value streams and processes
B) Organizations and people
C) Partners and suppliers
D) Information and technology

3. Which practice identifies metrics that reflect the customer's experience of a service?

A) Problem management
B) Service level management
C) Continual improvement
D) Service desk

4. Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

A) Focus on value
B) Collaborate and promote visibility
C) Optimize and automate
D) Progress iteratively with feedback

5. Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A) The service value system
B) The release management' practice
C) Service consumption
D) Service relationship management

Solutions: