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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers is setting up the data library configuration within the Agentforce Builder.
What is true regarding Agentforce Data Libraries?

A) Each data category can only have one data library.
B) Only data library owners can assign it to the agent.
C) An agent can have only one data library assigned to it.

2. An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.
1. Create a new Field Generation prompt template.
2. Choose Case as the object type.
3. Select the custom field AI_Analysis_c as the target field.
After creating the prompt template, the Agentforce Specialist saves, tests, and activates it.
Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field.
Which critical step did the Agentforce Specialist miss?

A) They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.
B) They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.
C) They forgot to edit the Lightning page layout and associate the field to a prompt template

3. Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

A) Moderately safe
B) Not safe
C) Safe

4. An Agentforce Specialist is creating a custom action in Agentforce. Which option is available for the Agentforce Specialist to choose for the custom Agent action?

A) Apex Trigger
B) SOQL
C) Flows

5. Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

A) Agent
B) Einstein Sales Summaries
C) Einstein Work Summaries

Solutions: