Updated: Oct 07, 2026
No. of Questions: 191 Questions & Answers with Testing Engine
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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Pro: Windows 7, Enterprise Desktop Support Technician |
| Exam Number: | 70-685 |
| Exam Price: | $165 USD |
| Exam Duration: | 150 minutes |
| Passing Score: | 700 / 70% |
| Exam Format: | Drag and drop, Hot area, Case studies, Multiple choice |
| Real Exam Qty: | 40-60 |
| Available Languages: | Turkish, Italian, Korean, Russian, Simplified Chinese, Japanese, Portuguese (Brazil), French, German, Spanish, English |
| Certificate Validity Period: | Retired, no active validity |
| Related Certifications: | MCTS: Windows 7, Configuring |
| Recommended Training: | Microsoft Official Training Course 6292A Microsoft Learning Resources |
| Exam Registration: | Microsoft Exam Registration Pearson VUE Scheduling |
| Sample Questions: | Microsoft 070-685 Sample Questions |
| Exam Way: | Onsite at Pearson VUE authorized centers; Online proctored exam (when available) |
| Pre Condition: | Recommended: Exam 70-680 (TS: Windows 7, Configuring); 1+ year of desktop support experience in enterprise environments |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions//gg697604(v=technet.10) |
Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
The average Salary of a Microsoft Certified Desktop Support Technician
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Identifying Cause of and Resolving Networking Issues | 23% | - Troubleshoot enterprise logon and authentication issues - Resolve network connectivity and IP configuration problems - Fix name resolution and DNS/DHCP issues |
| Topic 2: Managing and Maintaining Systems That Run Windows 7 Client | 21% | - Resolve hardware and driver issues - Troubleshoot system performance and stability - Manage system recovery and data protection |
| Topic 3: Identifying Cause of and Resolving Security Issues | 18% | - Resolve update and antivirus issues - Troubleshoot User Account Control (UAC) and permissions - Manage Windows Firewall and security settings |
| Topic 4: Supporting Mobile Users | 18% | - Configure and troubleshoot remote access - Support power management and mobile hardware - Manage offline files and synchronization |
| Topic 5: Identifying Cause of and Resolving Desktop Application Issues | 20% | - Manage application settings and permissions - Resolve software installation and compatibility issues - Troubleshoot application failures and crashes |
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