Prepare with Cisco 300-830 exam practice material, pass for sure
Updated: Jul 24, 2026
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Cisco 300-830 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Implementing Cisco Collaboration Cloud Customer Experience v1.0 |
| Exam Number: | 300-830 CLCCE |
| Real Exam Qty: | 55 - 65 |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 300 |
| Passing Score: | 750 - 850 / 1000 |
| Related Certifications: | CCNP Collaboration Cisco Certified Specialist - Collaboration Cloud Customer Experience |
| Available Languages: | English |
| Exam Format: | Multiple choice, Drag-and-drop, Performance-based |
| Recommended Training: | Cisco Training - Implementing Cisco Collaboration Cloud Customer Experience |
| Exam Registration: | Cisco Exam Registration |
| Sample Questions: | Cisco 300-830 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No mandatory prerequisites; recommended knowledge of networking, collaboration technologies, and Webex solutions experience |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/clcce.html |
Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Tenant Configuration and Reporting | 30% | - Call recording configuration - Reporting dashboards and visualizations - Agent and supervisor desktop setup - User and team configuration - Network requirements for Webex Contact Center |
| Telephony and Call Routing | 30% | - Voice channel troubleshooting - Voice call routing components configuration - Telephony integration configuration - Webex Contact Center telephony architecture options - Inbound and outbound telephony settings |
| Advanced Features and AI | 25% | - Analytics and optimization - Third-party integrations and APIs - Advanced workflow design - AI-powered routing and automation |
| Digital Channels | 15% | - Digital channel troubleshooting - Digital contact routing configuration - Chat, email, SMS, social media channel integration |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?
A) CSR Report - Yesterday
B) Usage Report
C) Teams Contact Details
D) Sites Contact Details
2. Drag and Drop Question
A user has the agent role and needs a desktop experience that meets these requirements:
- stops receiving inbound engagements without affecting KPIs
- can transfer calls to frequent destinations
- can categorize the call intent
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.
3. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?
A) Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
B) Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
C) Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
D) Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
4. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?
A) Configure the Scripted AI Agent.
B) Add the Media Stream node after the Agent Answered event.
C) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D) Ensure the Condition node is present in the flow for post activities.
5. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?
A) Browser pop-up restrictions
B) Codec mismatch between trunks
C) SIP OPTIONS timeout
D) Missing SRTP encryption
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: Only visible for members | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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