Prepare with Cisco 640-461 exam practice material, pass for sure
Updated: Sep 16, 2026
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Cisco 640-461 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Introducing Cisco Voice and Unified Communications Administration |
| Exam Number: | 640-461 |
| Exam Format: | Multiple Answer, Simulation, Multiple Choice |
| Available Languages: | English |
| Exam Duration: | 75 minutes |
| Real Exam Qty: | 55-65 |
| Exam Price: | USD 150 |
| Related Certifications: | Cisco CCNA Voice |
| Certificate Validity Period: | 3 years |
| Sample Questions: | Cisco 640-461 Sample Questions |
| Exam Way: | Delivered at authorized Pearson VUE testing centers during its active lifecycle. |
| Pre Condition: | No formal prerequisite. Basic networking knowledge equivalent to CCENT/CCNA is recommended. This exam was designed as an entry-level exam for Cisco Voice technologies and has been retired. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/retired.html |
Cisco 640-461 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Voice Gateways and Dial Plans | - Implement dial peers and dial plans - Configure voice gateways - Connect to PSTN services |
| Cisco Unified Communications Manager Express | - Manage user and device settings - Configure IP phones and extensions - Configure Cisco Unified CME |
| Cisco Unity Express Administration | - Configure voicemail features - Manage users and mailboxes - Perform backup and maintenance tasks |
| Monitoring and Troubleshooting | - Troubleshoot common Unified Communications issues - Use diagnostic and monitoring tools - Verify voice network operation |
| Cisco Unified Communications Fundamentals | - Identify voice and IP telephony components - Understand VoIP concepts and protocols - Describe Cisco Unified Communications architecture |
Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:
Which option is the Cisco recommended mechanism for delivering voice payload?
- A. DiffServ
- B. shaping
- C. IntServ
- D. policing
Correct Answer: A 🗳️
What would be the result if a user logs into Cisco Extension Mobility using a device profile that is not subscribed to the Cisco Extension Mobility Service?
- A. The phone will reboot continuously.
- B. The user will not be able to log into Cisco Extension Mobility on the phone.
- C. Normal Cisco Extension Mobility operation will occur.
- D. The phone will not use the correct device profile.
- E. The user will not be able to log out of Cisco Extension Mobility on the phone.
Correct Answer: E 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
An end user is unable to log in to a voice-mail box. Which submenu does the administrator select to reset the user credentials?
- A. password settings
- B. change password
- C. mailbox
- D. custom recordings
- E. user settings
Correct Answer: B 🗳️
What is the maximum number of lines that is supported by Cisco Unified IP Phone 7965?
- A. 8 lines
- B. 2 lines
- C. 6 lines
- D. 4 lines
Correct Answer: C 🗳️
How does Cisco Unified Personal Communicator control the desk phone of users?
- A. SCCP
- B. IP address
- C. CTI
- D. SSH
Correct Answer: C 🗳️
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