Prepare with Nortel 920-166 exam practice material, pass for sure
Updated: Sep 07, 2026
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Nortel 920-166 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Contact Center Multimedia Ris.6.0 |
| Exam Number: | 920-166 |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Related Certifications: | NCSS-Contact Center Manager RIs.6.0 Technical Support (920-163) NCSS-Contact Center Manager RIs6.0 I & M (920-164) NCSS-Contact Center Multimedia RIS.6.0 Application Developer (920-167) |
| Sample Questions: | Nortel 920-166 Sample Questions |
| Exam Way: | Likely proctored through authorized testing partners (historically Prometric) |
| Pre Condition: | Foundational knowledge of Nortel Contact Center products and NCSS level competencies |
Nortel 920-166 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Multimedia Fundamentals | - Open Queue Interfaces - Integration with Contact Center Manager - Communication Control Toolkit Usage - Multimedia Contact Center Features |
| System Implementation and Configuration | - Server and Client Deployments - Domain Integration and Trust |
| Operational Tasks | - Reporting and Administration Tools |
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