Prepare with Nortel 920-183 exam practice material, pass for sure
Updated: Sep 09, 2026
No. of Questions: 56 Questions & Answers with Testing Engine
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Nortel 920-183 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | CallPilot RIs.5.0 System Administrator |
| Exam Number: | 920-183 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice, Scenario-Based |
| Passing Score: | 70% |
| Exam Price: | $150–$200 USD |
| Related Certifications: | Nortel Certified Expert (NCSE) Avaya Professional Credentials |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 56–70 |
| Available Languages: | English |
| Recommended Training: | Global Knowledge Nortel Training Avaya Learning Services |
| Exam Registration: | Prometric Registration |
| Sample Questions: | Nortel 920-183 Sample Questions |
| Exam Way: | Onsite at Prometric testing centers; delivered on-demand |
| Pre Condition: | No formal prerequisites; practical experience with CallPilot or Nortel telephony systems recommended |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel_certifications |
Nortel 920-183 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Administration & Management | 25% | - Performance monitoring and optimization - Backup and restore procedures - System maintenance and routine tasks - Security management and access control |
| Troubleshooting & Support | 10% | - Diagnosing common system issues - Log analysis and error resolution - Hardware and software fault recovery |
| Feature Configuration & Services | 20% | - Voice messaging and auto-attendant setup - Unified messaging and email integration - Multimedia and advanced features - Call routing and dial plan configuration |
| Installation & Configuration | 25% | - Mailbox and user account provisioning - Software installation and upgrades - System initialization and setup - Network configuration and IP settings |
| System Overview & Architecture | 20% | - Integration with PBX and telephony systems - Server architecture and deployment models - CallPilot 5.0 hardware and software components |
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