Prepare with IBM C9510-526 exam practice material, pass for sure
Updated: Aug 09, 2026
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IBM C9510-526 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | IBM Application Integration Middleware L1 Support Application Development |
| Exam Number: | C2180-526 |
| Exam Duration: | 90-120 |
| Passing Score: | 60-70% |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Real Exam Qty: | 55-130 (varies by version) |
| Exam Price: | USD 200-250 (varies by region) |
| Recommended Training: | IBM Training and Skills Gateway |
| Exam Registration: | Pearson VUE IBM Exams IBM Certification Portal |
| Sample Questions: | IBM C9510-526 Sample Questions |
| Exam Way: | Online proctored or test center (IBM Pearson VUE) |
| Pre Condition: | Basic knowledge of software development and enterprise middleware concepts recommended |
| Official Syllabus URL: | https://www.ibm.com/certification/ |
IBM C9510-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tools and Runtime Environment | - Runtime monitoring
|
| Application Integration Fundamentals | - Middleware architecture concepts
|
| Application Development & Support | - L1 Support Operations
|
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. What is measured by Service Given Days? The number of days from Call Entry (CE) to the:
A) T9 service given code.
B) last instance of a final service given code on PMRs.
C) non-definitive last service given code on PMRs.
D) first instance of a final service given code on PMRs.
2. At what stage must the OneTeam Format Alter (1654) be completed?
A) After the customer has been contacted for the first time.
B) During Problem Management Record (PMR) closure.
C) Before escalating the PMR to L2 support.
D) When analyzing the problem.
3. A L1 support professional needs to assist the customer in collecting log files. Which is the best state of Assist on Site (AOS) to do this?
A) take over / full control
B) view only
C) shared keyboard and mouse
D) chat only
4. Which one of the following is not a way to show good communication with our customers?
A) Show a positive attitude.
B) Show lack of interest to how the problem is impacting the customer.
C) Match the customer's technical language and technical level.
D) Keep the focus on the goal of solving the problem.
5. A customer has opened a new Problem Management Record (PMR). The L1 support professional has contacted the customer and determined the issue is a performance problem. The customer's system is functioning and the issue is not urgent.
What should the L1 support professional do in this situation?
Explain to the customer that this is not covered by their support contract, and:
A) ask the customer to engage their development team, and then close the PMR.
B) ask the customer to contact their Account Representative, and then close the PMR.
C) ask the customer to engage IBM Services, and then close the PMR.
D) close the PMR.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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