Updated: Sep 08, 2026
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| Certification Vendor: | HP |
|---|---|
| Exam Name: | HP Service Contract Specialist |
| Exam Number: | HP2-E34 |
| Exam Format: | Multiple Choice |
| Exam Price: | Approx. $50–$80 USD |
| Available Languages: | English |
| Real Exam Qty: | 59-66 |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Certificate Validity Period: | Retired / No longer active |
| Recommended Training: | HP Partner Learning Center |
| Exam Registration: | Pearson VUE |
| Sample Questions: | HP HP2-E34 Sample Questions |
| Exam Way: | Web-based unproctored online exam, delivered via Pearson VUE |
| Pre Condition: | Intended for HP partners, sales and support professionals; no formal prerequisites |
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs and Solutions Assessment | 25% | - Identifying downtime, risk, and support needs - Matching service offerings to customer needs - Analyzing customer business and operational requirements |
| HP Service Offerings and Warranty | 25% | - Service levels, response times, and support scope - Warranty types, coverage, and limitations - HP Care Pack and contractual service overview |
| Service Contract Fundamentals | 25% | - Contract terms, duration, and renewal rules - Pricing models and value structure - Coverage definitions and exclusions |
| Positioning and Selling HP Services | 25% | - Communicating service benefits and ROI - Contractual engagement and sales process - Value proposition and competitive differentiation |
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