Prepare with ISEB ISEB-ITILV3F exam practice material, pass for sure
Updated: Sep 17, 2026
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ISEB ISEB-ITILV3F Exam Overview:
| Certification Vendor: | BCS (British Computer Society) / ISEB |
|---|---|
| Exam Name: | ISEB ITIL Foundation Certificate in IT Service Management |
| Exam Number: | ISEB-ITILV3F |
| Real Exam Qty: | 40 |
| Available Languages: | English |
| Passing Score: | 65% (26/40) |
| Certificate Validity Period: | Lifetime (no expiry for ITIL v3 Foundation certification) |
| Related Certifications: | ITIL Managing Across the Lifecycle ITIL v3 Intermediate ITIL 4 Foundation |
| Exam Format: | Closed book, Multiple choice |
| Exam Duration: | 60 minutes |
| Exam Price: | Varies by region/provider (approximately £150–£300) |
| Recommended Training: | ITIL Foundation Training (BCS Accredited Courses) |
| Exam Registration: | BCS ITIL Certification Information |
| Sample Questions: | ISEB ISEB-ITILV3F Sample Questions |
| Exam Way: | Computer-based exam (online proctored or test center depending on provider) |
| Pre Condition: | No formal prerequisites required for ITIL Foundation certification. |
| Official Syllabus URL: | https://www.bcs.org |
ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key ITIL Processes and Functions | - Service Desk function - Incident and Problem Management - Configuration and Asset Management - Change Management |
| Topic 2: Service Management as a Practice | - Concepts of service and value - Key principles and terminology of ITIL |
| Topic 3: ITIL Service Lifecycle | - Service Transition - Continual Service Improvement (CSI) - Service Strategy - Service Operation - Service Design |
| Topic 4: ITIL Roles, Functions, and Responsibilities | - Organizational roles in service delivery - Service Owner and Process Owner roles |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
Which of the following would you expect to find in a contract for an underpinning service?
1. Service vision and mission
2. Service description and scope
3. Responsibilities and dependencies
- A. 1 and 3 only
- B. 2 and 3 only
- C. None of the above
- D. 1 and 2 only
Correct Answer: B 🗳️
A Known Error has been raised after diagnosis of a Problem was complete but before a workaround has been found. Is this a valid approach?
- A. No, the workaround must be found before a Known Error is created
- B. No, a Known Error can only be raised after the permanent resolution has been implemented
- C. Yes
- D. No, a Known Error must be raised at the same time as a problem
Correct Answer: C 🗳️
What is a RACI model used for?
- A. Performance analysis
- B. Monitoring services
- C. Defining roles and responsibilities
- D. Recording Configuration Items
Correct Answer: C 🗳️
In the Continual Service Improvement (CSI) model, the stage 'How do we get there?' is underpinned by which set of activities?
- A. Baseline assessments
- B. Setting measurement targets
- C. Taking measurements and recording metrics
- D. Service and process improvements
Correct Answer: D 🗳️
In which document will the customers' initial service targets be documented before the Service
Level Agreement (SLA) is produced?
- A. Service Catalogue
- B. Operational Level Agreement (OLA)
- C. Configuration Management Database (CMDB)
- D. Service Level Requirements (SLR)
Correct Answer: D 🗳️
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