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ISO ISOIEC20000LI Exam Overview:

ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
Based on scenario 2, Beauty should have implemented (1)_____________________________ to detect (2)
_________________________.

A) (1) An intrusion detection system, (2) intrusions on networks
B) (1) An access control software, (2) patches
C) (1) Network intrusions, (2) technical vulnerabilities

2. According to scenario 7, the team prevented a potential attack based on knowledge gained from previous incidents. Is this acceptable?

A) No, every information security incident is different, hence knowledge gained from previous incidents cannot prevent potential attacks
B) No, before responding to an information security incident, an information security incident management policy must be established
C) Yes, in the absence of an information security incident management policy, lessons learned can be applied

3. What risk treatment option has Company A Implemented If it has decided not to collect information from users so that It is not necessary to implement information security controls?

A) Risk modification
B) Risk avoidance
C) Risk retention

4. Scenario 7: InfoSec is a multinational corporation headquartered in Boston, MA, which provides professional electronics, gaming, and entertainment services. After facing numerous information security incidents, InfoSec has decided to establish teams and implement measures to prevent potential incidents in the future Emma, Bob. and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT) and a forensics team Emma's job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.
Bob, a network expert, will deploy a screened subnet network architecture This architecture will isolate the demilitarized zone (OMZ) to which hosted public services are attached and InfoSec's publicly accessible resources from their private network Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring that a thorough evaluation of the nature of an unexpected event is conducted, including the details on how the event happened and what or whom it might affect.
Anna will create records of the data, reviews, analysis, and reports in order to keep evidence for the purpose of disciplinary and legal action, and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.
Based on scenario 7, what should Anna be aware of when gathering data?

A) The type of data that helps prevent future occurrences of information security incidents
B) The use of the buffer zone that blocks potential attacks coming from malicious websites where data can be collected
C) The collection and preservation of records

5. An organization has decided to conduct information security awareness and training sessions on a monthly basis for all employees. Only 45% of employees who attended these sessions were able to pass the exam.
What does the percentage represent?

A) Attribute
B) Performance indicator
C) Measurement objective

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