Prepare with ITIL ITIL4-DPI exam practice material, pass for sure

Updated: Sep 08, 2026

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ITIL ITIL4-DPI Exam Syllabus Topics:

TopicDetails
Topic 1
  • Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
Topic 2
  • Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.
Topic 3
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 4
  • Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.
Topic 5
  • Governance and Compliance: This section of the exam measures skills of Compliance Officers and focuses on establishing governance structures that align with organizational needs. It also ensures that regulations, standards, and policies are followed consistently to maintain accountability.
Topic 6
  • Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
Topic 7
  • Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695

ITIL ITIL4-DPI Exam Overview:

Certification Vendor:AXELOS / PeopleCert
Exam Name:ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam
Exam Number:ITIL4-DPI
Passing Score:70% (28/40)
Certificate Validity Period:3 years
Exam Format:Multiple choice, Closed book, Single & multiple response items
Exam Price:€350 - €450 / $380 - $490 (varies by region)
Real Exam Qty:40
Available Languages:Italian, English, Chinese, Polish, Japanese, German, Spanish, French, Portuguese (Brazil)
Exam Duration:90 (113 for non-native speakers)
Related Certifications:ITIL 4 Foundation
ITIL 4 Strategic Leader
ITIL 4 Managing Professional
Recommended Training:AXELOS Accredited Training Providers
Exam Registration:PeopleCert Official Registration
Sample Questions:ITIL ITIL4-DPI Sample Questions
Exam Way:Online remote proctored / Onsite at test centers
Pre Condition:ITIL 4 Foundation OR ITIL v3 Foundation certification; completion of accredited training
Official Syllabus URL:https://www.axelos.com/certifications/itil-certifications/itil-4-strategist-direct-plan-and-improve

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