Prepare with EXIN ITILSC-OSA日本語 exam practice material, pass for sure

Updated: Aug 03, 2026

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Who Needs ITILSC-OSA Test?

Those required to pass the ITILSC-OSA exam are in IT professions such as applications support, configuration manager, availability manager, IT operations manager, and network support. There are also those like database administrator and network control & operation. If you are concerned with the OSA processes alongside functions and require an intensive awareness of how such areas can contribute to enhancing the quality in support of IT services in a given organization, then it is sensible to apply for such an exam. However, anyone else can take it based on his/her objectives and goals for his/her career. Passing the ITILSC-OSA exam leads to the ITIL Operational Support and Analysis certificate.

How to book the ITILSC-OSA Exam

These are following steps for registering the ITILSC-OSA exam. Step 1: Visit PeopleCert Exam Registration Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam Step 3: Select Date, time and confirm with a payment method

Reference: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

EXIN ITILSC-OSA日本語 Exam Overview:

Certification Vendor:EXIN / PeopleCert (ITIL Framework)
Exam Name:ITIL Service Capability Operational Support and Analysis Exam
Exam Number:ITILSC-OSA
Related Certifications:ITIL Foundation Certificate in IT Service Management
ITIL Service Capability SOA
Other ITIL Intermediate Capability Modules
Available Languages:English
Real Exam Qty:8
Exam Format:Multiple Choice, Scenario-Based Questions
Passing Score:70% (28/40)
Exam Duration:90 minutes
Sample Questions:EXIN ITILSC-OSA日本語 Sample Questions
Exam Way:Proctored exam (scenario-based multiple choice) taken at an authorized test center or online via an accredited testing partner.:contentReference[oaicite:1]{index=1}
Pre Condition:Must hold ITIL Foundation Certificate in IT Service Management (or equivalent) to be eligible to sit the exam; formal training from an accredited provider is recommended.:contentReference[oaicite:0]{index=0}
Official Syllabus URL:https://www.exin.com/itil-certification/

The ITILSC-OSA exam is among the tests within the ITIL Service Capability (SC) workstream, where OSA is Operational Support Analysis. This intermediate exam is focused on how to practically apply OSA practices so that there is enabling of event, request, access, problem, IT operations, technical, as well as application management.

EXIN ITILSC-OSA日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Technology and Implementation Considerations- Technology in OSA
  • 1. Implementation challenges and considerations
  • 2. Tools for service management support
Topic 2: Problem Management- Problem Management Process
  • 1. Problem analysis and resolution
  • 2. Error control and process interactions
Topic 3: Functions and Roles- Operational Roles & Functions
  • 1. Technical and IT operations management
  • 2. Application management roles
Topic 4: Service Desk- Service Desk Function
  • 1. Service desk role in OSA
  • 2. Interactions with ITIL processes
Topic 5: Introduction to Operational Support and Analysis- Overview of OSA in ITIL Service Lifecycle
  • 1. Value of Operational Support and Analysis
  • 2. How OSA supports service operation performance
Topic 6: Event Management- Event Management Process
  • 1. Objectives and scope of event management
  • 2. Application of event management in OSA
Topic 7: Incident Management- Incident Management Process
  • 1. Measurement and metrics for incident management
  • 2. Incident lifecycle and core activities
Topic 8: Access Management- Access Management Process
  • 1. Purpose and scope of access management
  • 2. Access control and process application
Topic 9: Request Fulfilment- Request Fulfilment Process
  • 1. Metrics and roles in request fulfilment
  • 2. Handling service requests

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