Prepare with EXIN ITSM18F exam practice material, pass for sure
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EXIN ITSM18F Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM18F |
| Passing Score: | 65% |
| Exam Format: | Multiple-choice questions, Closed-book |
| Real Exam Qty: | 40 |
| Related Certifications: | IT Service Management Bridge based on ISO/IEC 20000:2018 (ITSM18FB) |
| Available Languages: | English, Japanese, Portuguese, Korean |
| Exam Duration: | 60 minutes |
| Exam Price: | USD 295 |
| Certificate Validity Period: | Lifetime |
| Recommended Training: | EXIN Official Training Providers A Guide to ISO/IEC 20000-1:2018 |
| Exam Registration: | Official EXIN Registration |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all interested in service management |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM18F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management System (SMS) | 35% | - Documented information and resource management - Leadership, roles and responsibilities - SMS principles and requirements - Risk-based thinking and planning |
| Introduction to IT Service Management | 15% | - Purpose and benefits of ISO/IEC 20000 - Basic concepts of service management - Relationship between IT services and business objectives |
| Operation of the Service Management System | 50% | - Supply and demand management processes - Service portfolio processes - Continual improvement - Service design, build and transition processes - Resolution and fulfilment processes - Service assurance and performance evaluation - Relationship and agreement processes |
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