Prepare with EXIN ITSM20F exam practice material, pass for sure
Updated: Sep 03, 2026
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EXIN ITSM20F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) |
| Exam Number: | ITSM20F.EN |
| Passing Score: | 65% |
| Certificate Validity Period: | No expiration (EXIN certifications are generally lifetime valid) |
| Related Certifications: | EXIN IT Service Management Specialist EXIN IT Service Management Professional |
| Exam Price: | Varies by region (approximately €200–€300 equivalent) |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Recommended Training: | EXIN IT Service Management Foundation Training |
| Exam Registration: | EXIN Official Certification Registration |
| Sample Questions: | EXIN ITSM20F Sample Questions |
| Exam Way: | Online proctored or authorized test center (depending on region) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITSM20F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ISO/IEC 20000 Framework | - Service Management System (SMS) - Structure and requirements of ISO/IEC 20000 |
| Topic 2: Introduction to IT Service Management | - Concepts of service and service management - Value creation through services |
| Topic 3: Service Level and Supplier Management | - Supplier and external service management - Service Level Agreements (SLA) |
| Topic 4: Service Management Processes | - Change management - Problem management - Incident and service request management - Release and deployment management - Configuration management |
| Topic 5: Continual Improvement | - PDCA cycle (Plan-Do-Check-Act) - Service improvement practices |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:
Question 1
Which of the following is a best practice concerning information security risk assessment?
A. Information security risk assessments should be performed at agreed intervals and be maintained during changes.
B. Information security risk assessments should be performed once a year.
C. Information security risk assessments should be performed as a result of the review of every incident.
D. Information security risk assessments should be carried out by an external auditor to maintain objectivity.
Question 2
The success and failure of Releases shall be measured. What is included in these measurements?
A. The Release dates
B. The Incidents related to a Release in the period following a Release
C. The Request for Change (RFC)
D. The frequency and types of Releases
Question 3
What is the objective of the service reporting process?
A. to document measures taken to manage information security effectively within all service activities
B. to minimize disruption to the business by using the information contained in reports in order to identify and analyze the cause of Incidents
C. to produce agreed, timely, reliable, accurate information to aid decision making and effective communication
D. to provide progress reports on the planning and implementation of service management
Question 4
What is used for the assessment of maturity of organizations?
A. CobIT
B. ITIL@
C. MOF
D. CMMI@
Question 5
Which of the following activities in the Problem Management process is related to the Change Management process?
A. correcting Problems
B. classifying Problems
C. investigating a solution
D. identifying Problems
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A |
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