Prepare with WGU Operations-Management exam practice material, pass for sure
Updated: Sep 24, 2026
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WGU Operations-Management Exam Overview:
| Certification Vendor: | Western Governors University (WGU) |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | C215 / VDC2 |
| Related Certifications: | Master of Business Administration (MBA) |
| Exam Format: | Select All That Apply, Multiple Choice |
| Available Languages: | English |
| Sample Questions: | WGU Operations-Management Sample Questions |
| Exam Way: | Online proctored Objective Assessment (OA) through WGU's testing system |
| Pre Condition: | Enrollment in WGU MBA program; some sources recommend completion of earlier MBA courses first. |
| Official Syllabus URL: | https://www.wgu.edu/online-business-degrees/mba-masters-business-administration.html |
WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
| Competency 7: Forecasting | - Qualitative forecasting methods - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions |
| Competency 4: Supply Chain Management | - Sourcing and procurement - Inventory management - Supply chain design and strategy - Logistics and distribution |
| Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination - Statistical Process Control (SPC) |
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) - Malcolm Baldrige National Quality Award criteria |
| Competency 6: Production Planning and Scheduling | - Aggregate planning - Theory of Constraints (TOC) - Master Production Schedule (MPS) - Just-in-Time (JIT) and Kanban systems - Material Requirements Planning (MRP) |
WGU Operations Management (C215, VDC2) Sample Questions:
Which two types of operations include repetitive processes?
Choose 2 answers
- A. Continuous process
- B. Line process
- C. Project process
- D. Batch process
Correct Answer: A,B 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling?
- A. Job rating
- B. Job rotation
- C. Job enrichment
- D. Job entitlement
Correct Answer: C 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
What is one advantage of a periodic review system?
- A. All items are reviewed during the same time interval.
- B. Items are handled individually.
- C. Inventory balances are updated after every transaction.
- D. Less inventory is needed to protect against stockouts.
Correct Answer: A 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?
- A. They may resist training on new machines.
- B. They may have suggestions for improving the operation.
- C. They know how an operation has always been done with no need to change.
- D. They are experts in their field.
Correct Answer: B 🗳️
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What is the measure of how much supply chain is owned or operated by the manufacturer?
- A. Horizontal integration
- B. Outsource integration
- C. Insource integration
- D. Vertical integration
Correct Answer: D 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
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