Prepare with Pegasystems PEGAPCDC86V1 exam practice material, pass for sure
Updated: Aug 02, 2026
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Pegasystems PEGAPCDC86V1 Exam Overview:
| Certification Vendor: | Pegasystems |
| Exam Name: | Pega Certified Decisioning Consultant (PCDC) 86V1 |
| Exam Number: | PEGAPCDC86V1 |
| Real Exam Qty: | 60 |
| Related Certifications: | Pega Certified System Architect (PCSA) Pega Certified Senior Decisioning Consultant |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice, Scenario-Based, Drag-and-Drop |
| Exam Duration: | 90 minutes |
| Available Languages: | English, French |
| Exam Price: | USD 175 |
| Recommended Training: | Pega Academy Self-Study Pega Customer Decision Hub 8.6 Training |
| Exam Registration: | Pearson VUE Registration Pega Academy Exam Page |
| Sample Questions: | Pegasystems PEGAPCDC86V1 Sample Questions |
| Exam Way: | Online proctored or onsite test center via Pearson VUE; retired June 30, 2022 |
| Pre Condition: | No mandatory prerequisites; recommended: basic Pega Platform knowledge, familiarity with Customer Decision Hub |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-decisioning-consultant |
Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AI and Arbitration | 8% | - Action arbitration logic - AI-based prioritization - Business rule prioritization |
| Topic 2: Actions and Treatments | 15% | - Outbound action configuration - Define and manage customer actions - Web offer presentation |
| Topic 3: Next-Best-Action Concepts | 8% | - Always-on outbound fundamentals - Define starting population - Contact center value optimization - One-to-one customer engagement |
| Topic 4: Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
| Topic 5: Decision Strategies | 25% | - Design and build decision strategies - Implement eligibility rules - Use predictive models - Simulate and test strategies |
| Topic 6: Contact Policy and Volume Constraints | 13% | - Prevent action overexposure - Tracking periods for policies - Outbound volume limiting |
| Topic 7: Channels | 10% | - Real-time containers - Third-party integration - Email offer delivery |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. HOTSPOT
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.
2. U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?
A) Contact policy rules
B) Arbitration rules
C) Engagement policies
D) Customer segments
3. To access a property from an unconnected component, you use the____________.
A) dot-property value directly
B) component-dot-property construct
C) property value
D) customer-dot-property construct
4. An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
A) 75 emails 25 SMSes
B) 100
C) 75 SMSes and 25 emails
D) 150
5. U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?
A) Select Refresh the audience
B) Trigger an external ETL (Extract-Transform-Load) process
C) Select different audience sample with similar profile
D) Run the starting population segment daily
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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