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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 3 = DSPs
B) Number of agents X 5 = DSPs
C) Number of agents X 2 = DSPs
D) Number of agents X 4 = DSPs

2. An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Proactive Contact
B) Avaya Aura® Elite Multichannel
C) Avaya Aura® Call Center Elite
D) Avaya Control Manager

3. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Advanced License (AL)
B) Application Specific Licensing (ASL)
C) Enablement Licensing (EL)
D) Standard License (SL)

4. Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

A) 15,000
B) 12,000
C) 10,000
D) 5000

5. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) Call Center Elite requires CMS.
B) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
C) CC-Elite can be ordered as a standalone for a 3rd party PBX.
D) Call Center Elite includes Business Advocate.
E) It is sold through Direct and Indirect channels.

Solutions: