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The Avaya 7492X exam is the final step that the candidates need to take if they want to obtain the ACSS Avaya Aura Call Center Elite certification. The prior steps to getting this designation are passing the 7392X Avaya Aura Call Center Elite Implementation exam and the 21450T Avaya Aura Communication Manager Administration R8 test.

Avaya 7492X Areas Assessed

The topics tested in the official 7492X exam are the following:

• Understanding the general problems that might appear in the traditional call centers and how the Business Advocate feature can help in solving and overcoming such instances.
• Designing the Business Advocate features and using the basic questions for call center for such situations;
• Troubleshooting different situations with the help of Communication Manager Denial Event;
• Troubleshooting the Server that works with Avaya Aura Media;
• Troubleshooting common issues related to call vectoring;
• Identifying the Best Service Routing feature in an Avaya Aura Call Center Elite or multisite environment;
• Listing usage alongside trace, and displaying events;
• Describing different virtual routing features such as the Look Ahead or Enhanced interflow;
• Describing different troubleshooting tools within the CM and applying troubleshooting commands such as the “list trace vector”, “list trace vdn”, and “list trace station”;

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22173

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Candidates for 7492X Validation

The candidates intending to take 7492X certification exam want to become certified Avaya Aura Call Center Elite specialists. Plus, they are interested in learning how to manage the assignment, collection, queuing, and delivery of voice work items. In addition, they will know how to select experienced agents to work in call centers and deliver results. The target audience for this exam is also interested in using intelligent resources to determine whether a customer should be served by one of the least busy agents or they should assign one of the most skilled professionals to take care of the customer’s requests. The individuals who manage to successfully pass the Avaya 7492X demonstrate that they’ve developed an intermediate to advanced level of experience in diagnosing, isolating, and supporting different products that can be found in the Avaya Aura Call Center infrastructure.

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Preparation Materials for 7492X Exam

Passing the Avaya 7492X exam is possible from the first attempt for those candidates who are serious when it comes to training and exploring different training resources to help them acquire the best-of-breed skills. Particularly, they can use the following materials:

• 74600V – Supporting Avaya Aura Call Center Elite

  This is another virtual course that is dedicated to those specialists who want to learn how they can support the Avaya Aura Call Center Elite system. Its registration fee is $1,400 and it is organized for 16 hours. Just like the training described above, this one offers a mixed experience. Therefore, the candidates will attend the sessions where they will learn the theoretical information related to managing and offering support to Avaya Aura Call Center Elite infrastructure with the lab exercises. Notably, a course like this follows the Avaya 7492X certification exam syllabus. This way, the candidates will increase their knack of the tested topics and leverage their chances to clear the actual exam with flying colors.

• 21450V – Administering Avaya Aura Communication Manager

  This is a virtual training which is led by an expert trainer, where the candidates will attend the classes for five days and will learn how to administer the Avaya Aura Communication Manager tools. Generally, such a course is requested by those exam-takers who want to combine the interactive training experience with practical lab exercises. Therefore, they will understand how the theoretical information can be applied in a real business context. This course’s price is $3,500 and the vendor’s recommendation for the attendees is to have previously gained knowledge of the 71200V class dedicated to Integrating Avaya Aura Core Components. At the end of the lessons, the candidates will learn how to explain the role and responsibilities that a Communication Manager has within the Avaya Aura core. Also, they will understand how to work with the Communication Manager architecture and summarize the role that a System Manager will have in administering such an interface. Another skill developed during this class is related to outlining and describing the main purpose the CM Feature Access and Communication Manager Dial Plan have. Finally, here, the applicants will learn how to define the CM station and group features.

• 20980W – What Is New with Avaya Aura 8

  This training is web-based and is available for a fee of $180. The individuals who want to learn about supporting, implementing, and administering the Avaya Aura Solutions can attend such a course and learn what advantages they can obtain from the newest Aura 8.0 version. This course, in particular, is helpful for the candidates who are determined to nail 7492X exam as it helps them understand how the Avaya Aura 8.0 solution works and how they can identify its varied implementation options. Besides, they will develop a solid understanding of the Avaya Aura 8.0 Application and Product enhancements as well as comprehend its indispensable features.