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Last Updated: Sep 06, 2026
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Avaya 3312 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Components | 25% | - Avaya Aura Contact Center (AACC) core architecture - Avaya Aura Media Server integration - Access and Partition Management - Contact Center Manager Administration (CCMA) functions |
| Topic 2: User, Agent & Skillset Configuration | 30% | - Agent creation and profile setup - Bulk data configuration and import tools - Skillset and call presentation class configuration - Webadmin vs standard admin privileges |
| Topic 3: Routing & Scripting | 25% | - Script creation, testing and synchronization - Local View vs Contact Center View - Variables, intrinsics and expression logic - Service Creation Environment (SCE) overview - Contact Router configuration |
| Topic 4: Reporting, Monitoring & Maintenance | 20% | - Basic troubleshooting of common issues - Real-time and historical reporting - Thresholds and alarm configuration - System health checks and routine maintenance |
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