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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /tmp/install.log
B) /cms/install/canfig.sog
C) /var/log/cms_nstall.log
D) /var/adm/messages
E) /cms/install/logdir/adminlog

2. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
B) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
C) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
D) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.

3. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as a CMS administrative user and execute the paaswd command for that user.
B) Log in as root and execute the password command for that user.
C) Write permission to the System Setup feature and write permission to UNIX.
D) Perform a manual login from CMS Supervisor and execute the passwd command for that user.

4. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the File System Partition size on the CMS.
B) Increase the Free Space Allocation on the CMS
C) Increase the number of VDNs on the Communication Manager
D) Increase the Data Storage Allocation on the CMS.

5. A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

A) VDN counted calls
B) Target service level
C) Activate on oldest call waiting
D) expected Wait Time (EWT)

Solutions: