Last Updated: Jul 23, 2026
No. of Questions: 119 Questions & Answers with Testing Engine
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| Exam: | 80 questions |
| Languages: | English |
| Duration: | 180 mins |
| Cut Score: | 65% |
| Sample Questions: | SAP C_C4H510_21 Exam Sample Question |
| Level: | Associate |
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| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Personalization and Extensibility 8% - 12% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Reporting 8% - 12% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| User Management < 8% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets. |
| Contracts and Ticket Hierarchy < 8% | Explain Contracts & Case Management in Service Tickets. |
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| Section | Weight | Objectives |
|---|---|---|
| Case Management | 18% | - Case routing and assignment rules - Knowledge base integration - Case lifecycle and status management |
| Overview and Architecture | 8% | - SAP Service Cloud architecture and deployment options - Key capabilities and navigation |
| Integration and Extensibility | 15% | - APIs and integration technologies - Extensibility options and development tools - Integration with SAP S/4HANA and other SAP solutions |
| Configuration and Customization | 22% | - Workflow rules and notifications - Business roles and access control - Page layouts and fields customization - Business configuration and scoping |
| Administrative Tasks | 7% | - Data migration and import - System monitoring and maintenance - User and organizational management |
| Service Management | 20% | - Ticket categorization, prioritization and escalation - Service request creation and processing - Service level agreements (SLA) setup |
| Analytics and Reporting | 10% | - Embedded analytics features - Custom analytics creation - Standard reports and dashboards |
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