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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What is Gemba when used within the Lean process methodology?

A) Reduced waste in future mapping
B) Continuous improvement designs
C) Location where value is created
D) Collaboration to improve

2. Which is the BEST practice for conducting post-visit phone calls?

A) The nurse manager (or other nurse leader on the unit where the patient received care) calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
B) The discharge nurse calls the immediate caregiver of the patient within 1-2 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
C) A third party with whom the organization has contracted calls the patient within 7-14 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
D) A nurse who personally cared for the patient calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.

3. Some important topics to consider in building effective cultural competence learning opportunities include all of the following EXCEPT:

A) Supervising a multicultural workforce.
B) Effective cross-cultural communication.
C) Full knowledge of cultural practices and beliefs.
D) Working effectively in diverse teams.

4. The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient's care. Why is the best course of action a family meeting with the members of the multidisciplinary team?

A) To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff
B) To support the spouse, who needs more support than the patient at this time
C) To ensure that all stakeholders review the plan of care in a collaborative manner
D) To discuss palliative care, which is the most important aspect of the situation

5. Which response is BEST to provide to a family member requesting to be present during a resuscitation?

A) "You are welcome to stay. I will make sure someone is with you to explain what is happening and to support you."
B) "You are welcome to stay to witness this event, but please stay to the side to ensure you are not in the way of our efforts."
C) "I'm sorry, but we cannot have family present during patient resuscitation. This is to make sure you are not in the way of critical processes."
D) "I'm sorry, but only clinical team members are allowed to be present to ensure there are no distractions in our efforts to save your loved one's life."

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