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Pegasystems Certified System Architect (CSA) 74V1 Sample Questions:

1. When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.
How do you implement the requirements so each approver can work independently?

A) Route to a workbasket where all three roles have access.
B) Create business logic to route to the different approvers.
C) Create an approval step with cascading approval.
D) Create three parallel processes with approval assignments.

2. A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address.
How do you configure this requirement?

A) Add a case-wide optional process to the case workflow to perform the address change.
B) Add a case-wide optional action to the workflow for the address submission.
C) Add an alternate stage to the case life cycle to change the address.
D) Add a button to each assignment to present the customer with a form to submit a new address.

3. The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

A) Review
B) Repair
C) Submission
D) Verification

4. How do you propagate data to a new child case in Pega Express?

A) Configure the Update Case shape to copy specified properties.
B) Configure the Create Case shape to copy specified properties.
C) Configure a data page to copy specified properties.
D) Configure a case calculation to copy specified properties.

5. An organization requests the following behavior for a case type that allows customers to place orders for fulfillment.
When the customer logs in:
The application identifies the customer upon login.
The case type lists the last 10 orders placed by the customer.
The customer can select one of the previous 10 orders as the basis for the current order.
Select each piece of Information on the left and drag it to the appropriate Clipboard Location.

Solutions: