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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A. Managed IP Phones
B. Default Station configuration
C. Base Settings
D. IP Phone Templates

Question 2

What is the maximum file size that a user can upload into Genesys Cloud Documents?

A. 2 GB
B. 10 MB
C. 100 MB
D. No Limit

Question 3

Where should the WAN interface of the Edge appliance connect?

A. A network segment that is not accessible to the public Internet.
B. A network segment that has outbound access to the public Internet.
C. A network segment that has access to your internal LAN.
D. A network segment connected directly to Customer Care.

Question 4

You can add more than one outbound route to the contact center.

A. False
B. True

Question 5

What additional functionality does Communicate brings to Genesys Cloud?

A. Call center features such as ACD and scripting.
B. Directory capabilities, such as advanced search, profiles, and keyword searching.
C. Knowledge base features, such as FAQs and Communities.
D. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

Solutions: