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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Premium Support offerings are services that provide:

A) additional and specialized support on Middleware products.
B) additional and specialized support on Operating Systems.
C) specialized support on Operating Systems or Middleware products
D) additional and specialized support on Operating Systems or Middleware products.

2. Which one of the following functions is provided by the Technical Support organization flashes?

A) Advanced Search, List by submitter. Activity last month
B) Search, List by Product ID, Activity last 12 month
C) List by product. Activity last month. List by Doc ID
D) List by Product Activity last 12 month. Search by submitter

3. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) can be personalized.
B) can be refreshed to always show current information.
C) can be animated like a Power Point presentation.
D) will be translated to the National Language.

4. Which one of the following is not a way to show good communication with our customers?

A) Show a positive attitude.
B) Show lack of interest to how the problem is impacting the customer.
C) Match the customer's technical language and technical level.
D) Keep the focus on the goal of solving the problem.

5. What is the usage of the Post Sales database (PSdb) Web site?

A) It allows the Support Professionals to search for their problem in other reported PMRs.
B) It helps support professionals determine what documents they will need from the customer according to their product.
C) It allows both customers and Support professionals to search for their problem in other reported PMRs.
D) It allows the customers to search for their problem in other reported Problem Management Records (PMRs)

Solutions: