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IBM Cognos Real-time Monitoring Developer Sample Questions:

1. How can an alertbe fired from the dashboard?

A) Find a process diagram with a related alert and launch the process.
B) Go into the alert manager, select an alert, and click the "fire" button.
C) Create a business alert and click to fire it from the dashboard.
D) Assign a task from a dashboard object and specify a deadline.

2. Real-time Monitoring (RTM) is used as a performance management tool in a call center. An alert with the agent name and agent code is generated when the performance of an agent is below a specified threshold value. Managers have requested that the alert message provide a link to the ERP system. The link should contain the agent code as a parameter in the URL. How would you accomplish this goal?

A) Use an external portlet with a dynamic parameter.
B) Use an external reportlet with a dynamic parameter.
C) Use an external reportlet with a static parameter for the agent code.
D) Insert a direct link to the ERP system in thealert body.

3. Auser wants to set up an escalation rule for an alert which was still in an exception condition for more than two hours. Which function should be used in the rule?

A) ESCALATE
B) IS_RAISED
C) HOLDS_FOR
D) IS_ACKED

4. Click the Exhibit button.

Referring to the exhibit, what will be the contents of view V1?

A) Bus 4Car 40 Bike 20
B) Bus 4 Car 40 Bike 60
C) Bus 9Truck 2 Bike 60 Car 20
D) Bus 9 Truck 2 Bike 40 Car 20

5. A call center manager implements Real-time Monitoring (RTM) to determine if staffing needs to be increased. Which three metrics are appropriate to display on an RTM dashboard object? (Choose three.)

A) A table that lists the current status of each agent as being on a call, on hold, idle, or away.
B) A bar chart that shows the average time each agent has spent on a call over the last year.
C) A line chart that lists all the calls by agent that have exceeded the customer answer-time SLA in the last 6 months.
D) A combination pivot chart that shows the distribution of the call final action for each callby agent in their current shift.
E) A table that lists the currently waiting calls and the time that they have been waiting in the call queue.

Solutions: