Last Updated: Aug 03, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Problem Resolution | 30% | - Hardware issue diagnosis
|
| Topic 2: Maintenance and Diagnostics | 25% | - System diagnostics tools
|
| Topic 3: Installation and Configuration | 25% | - BIOS and firmware configuration
|
| Topic 4: Product Overview and Architecture | 20% | - Supported peripherals
|
1. Which warranty option is available with the SurePOS 300 models 330 and 33H?
A) IBM On-site Repair
B) IBM EasyServ Service
C) IBM EasyMail Service
D) IBM Overnight Repair
E) IBM Carry In Repair
2. What is the standard warranty period for the SurePOS 300 Models 330 and 33H?
A) Three year warranty
B) One year warranty
C) Nine month warranty
D) Two year warranty
3. What is the first step in cleaning the covers of the SurePOS 300?
A) Move the unit to a flat workspace
B) Power off the unit
C) Open the covers to see what needs to be cleaned
D) Remove the printer if it is attached
4. Which of the following is the primary method IBM uses to distribute product information and updates?
A) The Internet
B) Direct mail
C) As a response to a telephone call
D) Adds in newspapers and television
5. What USB options are available on the SurePOS 300 Models 330 and 33H?
A) Two PC USB ports and two powered USB ports (one 12 volt and one 24 volt)
B) Two PC USB ports and three powered USB ports (two 12 volt and one 24 volt)
C) One PC USB port and three powered USB ports (two 12 volt and one 24 volt)
D) Four PC USB ports and two powered USB ports (one 12 volt and one 24 volt)
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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