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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is the customer of a service responsible for?

A) Using the service
B) Defining the requirements for the service
C) Provisioning the service
D) Authorizing the budget for the service

2. Which activity is part of the 'continual improvement' practice?

A) Logging and managing incidents that result in improvement opportunities
B) Authorizing changes to implement improvements
C) Making business cases for improvement action
D) Identifying the cause of incidents and recommending related improvements

3. Which practice establishes a channel between the service provider and its users?

A) Supplier management
B) Change enablement
C) Relationship management
D) Service desk

4. Which is an activity of the 'incident management' practice?

A) Automating service requests to the greatest degree possible
B) Performing service reviews with customers
C) Providing good-quality updates when expected
D) Assessing and prioritizing improvement opportunities

5. Which activity is part of the 'continual improvement' practice?

A) Identifying the cause of unplanned interruptions to service
B) Improving relationships with and between stakeholders
C) Prioritizing and creating business cases for improvement initiatives
D) Handling compliments and complaints from users to identify improvements

Solutions: