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Last Updated: Jul 25, 2026
No. of Questions: 26 Questions & Answers with Testing Engine
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What is the duration of the ITILSC-OSA Exam
- Format: Multiple choices, multiple answers
- Passing Score: 28 marks
- Length of Examination: 90 minutes
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Desk and Technical/Application/IT Operations Management | 10% | - Technical management activities - Service desk functions and structure - IT operations control and facilities management - Application management practices |
| Access Management | 10% | - Process steps and controls - Purpose and policies - Compliance and security |
| Technology and Implementation Considerations | 5% | - Critical success factors - Tools and automation - Challenges and risks |
| Incident Management | 20% | - Interfaces and KPIs - Process flow and activities - Objectives and scope - Prioritization and escalation |
| Event Management | 15% | - Metrics and interfaces - Activities and processes - Purpose, scope, principles |
| Operational Support and Analysis Principles | 15% | - Service Operation lifecycle context - Business value and optimization - Core concepts and terminology |
| Request Fulfillment | 10% | - Process and activities - Request models and automation - Purpose and scope |
| Problem Management | 15% | - Root cause analysis techniques - Proactive and reactive activities - Known errors and workarounds |
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