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Last Updated: Jun 05, 2026
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
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What is the Microsoft MB-340 Exam?
Microsoft MB-340 exam is a special exam designed for IT professionals who want to be certified in Microsoft Dynamics 365. This test is designed and developed by the experts working at Microsoft, who are qualified and certified professionals in this particular field. The exam tests an individual's understanding of Microsoft Azure Cloud Services, including the uses of Web Apps, Mobile Services, Service Bus, Storage, SQL Database, and Virtual Machines.
MB-340 exam is intended to validate an individual's ability to install, configure and maintain Microsoft Dynamics CRM 4.0. MB-340 Dumps offers you a product that has been created by the best IT experts who have tested it for many years and verified its efficiency and accuracy. We are quite sure that after using our products, you will pass all your following certification exams easily without any doubt. The MB-340 practice test is essential for you to pass your exam successfully. Moreover, it will improve your skills and make you more confident about passing your real exam. Start to work on validating your knowledge now!
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Microsoft MB-340 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Configure Dynamics 365 Commerce Headquarters (25-30%) | |
| Configure prerequisites and commerce parameters | - create employee and customer address books - configure and manage retail workers - assign address books to customers, channels, and workers - create email templates and email notification profiles - configure organizational hierarchies and hierarchy purposes - configure Commerce shared parameters - configure company-specific Commerce parameters |
| Describe and configure additional functionality | - create and configure channel and sales order attributes - configure commissions and sales representatives - configure payment methods and card types - configure and manage gift cards - describe Omni-channel capabilities including payments, orders, and returns - configure data distribution - create info codes, sub-codes, and info code groups - describe Dynamics 365 Fraud Protection purchase protection, loss prevention, and account protection |
| Manage statements | - describe advantages of using trickle feed-based posting - validate retail transactions by using the transaction consistency checker - configure and manage retail statement calculations and posting - troubleshoot statement posting issues |
| Configure Distributed Order Management (DOM) | - configure fulfillment profiles - configure cost components including shipping, handling, and packaging costs - configure management rules and parameters - monitor fulfillment plans and order exceptions |
| Configure order fulfillment | - configure modes of delivery including shipments, pick up, and carry out - configure curbside customer order pickup - configure charge codes, charge groups, and automatic charges - configure and assign order fulfillment groups |
Configure products, prices, discounts, loyalty, and affiliations (25-30%) | |
| Configure products and merchandising | - configure product category hierarchies - configure product attributes and attribute groups - configure assortments and product catalogs - manage product labels and shelf labels - describe uses cases for recommendation types including product, personalized, Shop similar looks, and Shop similar descriptions recommendations - configure recommendations - configure warranty settings - configure inventory buffers and inventory levels - configure products and variants including configuring barcodes |
| Manage pricing | - design and create price groups - configure pricing priorities - configure product pricing including smart rounding - configure catalog pricing - configure affiliation pricing - configure category pricing rules |
| Manage discounts and promotions | - configure discount parameters - configure channel or customer-specific discounts - configure quantity, shipping, tender-based, and threshold-based discounts - configure discount concurrency rules - manage coupons |
| Manage customers, loyalty, and affiliations | - configure client books - configure customer attributes - configure customer affiliations - configure loyalty programs, loyalty schemes, and reward points - manage loyalty tier calculations and processing |
Manage Point of Sale (POS) in Dynamics 365 Commerce (15-20%) | |
| Configure retail stores | - create a retail store - configure POS registers and devices - configure retail profiles - configure sales tax overrides - configure Task Management lists and parameters - define cash management processes - define shifts and shift management processes - configure channel return policies - describe offline capabilities and limitations |
| Manage store inventory | - configure availability calculations for products - manage inbound and outbound inventory operations - process customer pick-up and shipment orders - manage inventory processes including stock counts - look up product inventory - process serialized items |
| Perform POS operations | - perform sales and order processes - perform end of day processes - reconcile store cash - monitor store productivity by using task management and reporting features |
Configure and Manage Dynamics 365 Commerce call centers (10-15%) | |
| Configure call centers | - create a call center - configure and publish product catalogs - create product catalog scripts - configure fraud conditions, rules, and variables to trigger order holds - configure fraud alerts |
| Configure continuity orders and installment billing | - set up continuity programs and parameters - configure continuity order batch jobs - manage continuity child orders |
| Manage call centers | - create, modify, and process sales orders - process call center payments - manage order holds - create return merchandise authorizations (RMAs) - process returns, exchanges, and replacements |
Manage e-commerce (15-20%) | |
| Configure an e-commerce channel | - create an online store - configure an e-commerce site - configure channel assignments for an e-commerce site - configure ratings and reviews |
| Manage e-commerce content | - configure URLs and aliases - configure product detail pages and category pages - manage site themes, page fragments, templates, layouts, and pages - upload and manage digital assets including videos and images - set focal points and attribute values for media assets - configure publish groups |
| Operate an e-commerce channel | - create e-commerce orders - synchronize e-commerce orders - moderate ratings and reviews |
| Configure business-to-business (B2B) e-commerce | - describe differences between B2B and business-to-consumer (B2C) solutions - describe use cases for organizational modeling hierarchies - manage business partners and business partner users - configure product quantity limits |
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