Prepare with CIPS L5M9 exam torrent, pass for sure
Last Updated: Nov 05, 2026
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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations Strategy and Performance | - Operations strategy development
|
| Topic 2: Quality and Reliability Management | - Total Quality Management (TQM)
|
| Topic 3: Operations Management Concepts | - Definition and scope of operations management
|
| Topic 4: Operations Processes and Systems | - Four Vs of operations
|
| Topic 5: Performance Improvement in Operations | - Continuous improvement approaches
|
CIPS Operations Management Sample Questions:
What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?
- A. customer satisfaction
- B. zero defects
- C. increasing market share
- D. reducing costs
Correct Answer: A 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?
- A. 80% of complaints are caused by 20% of the dentists
- B. customers are twice as likely to recommend the dentist if they had a positive experience
- C. The booking process is very slow and doesn't meet customer expectations
- D. there is a gap between the service expected by customers and the service delivered
Correct Answer: A 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 1?
- A. statistical process control
- B. kansei engineering
- C. quality circle
- D. quality function deployment
Correct Answer: A 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?
- A. creating quality standards
- B. deciding how to allocate key raw materials among the functional areas
- C. scheduling the production of manufactured goods
- D. deciding which inventory to carry
Correct Answer: B 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Barry is a Hotel Manager and is keen to understand where his business is failing. He has asked his staff to conduct a number of different techniques to uncover failures within the service. Of those listed below, which of the following would provide Barry with answers the quickest? Select TWO
- A. phone surveys
- B. in-process checks
- C. machine diagnostic checks
- D. point-of-departure interviews
Correct Answer: B,C 🗳️
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