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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS
X Mountain Lion to a friend's MacBook Pro using OS X Snow Leopard. The Mac Pro's hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?

A) Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.
B) Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.
C) Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS X Mountain Lion Finder.
D) Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder.

2. You would like to copy a 4 GB file from your MacBook Pro (Retina, Mid 2012) to a co-worker's MacBook Air (Mid 2011). Both Macs have OS X Mountain Lion installed. Which method requires the least configuration?

A) Set up Bluetooth File Exchange.
B) Transfer with AirDrop.
C) Upload the file to an online file storage service, then download it.
D) Use an ethernet cable and enable file sharing.

3. After installing software updates, Scott's Mac mini stops responding during startup and will not show the login screen. What built-in startup mode might resolve this issue?

A) Safe Boot
B) Single User
C) Verbose
D) Target Disk Mode

4.
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.

A) Inactive (off)
B) Active but not connected
C) Active and connected
D) Inactive (hardware is missing)

5. What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

A) An internet connection is required to use Safari and reinstall OS X.
B) They must charge the Mac's battery to 100% before starting from OS X Recovery.
C) A valid Apple ID is required to use Safari on OS X Recovery.
D) A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.

Solutions: