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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce is setting up a new org and needs to ensure that users can create and execute prompt templates. The Agentforce Specialist is unsure which roles are necessary for these tasks.
Which permission sets should the Agentforce Specialist assign to users who need to create and execute prompt templates?

A) Data Cloud Admin for creating templates and Prompt Template User for executing templates
B) Prompt Template Manager for creating templates and Data Cloud Admin for executing templates
C) Prompt Template Manager for creating templates and Prompt Template User for executing templates

2. Universal Containers wants an AI agent to answer questions about warranties using unstructured data stored in Data Cloud. Results must be filterable by product line and ranked by recent updates.

A) Apply semantic embeddings with default metadata filters to achieve the desired result.
B) Build a custom retriever in Einstein Studio with product line filters and recency ranking.
C) Use the default retriever which automatically accounts for recency ranking.

3. Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

A) Moderately safe
B) Not safe
C) Safe

4. An Agentforce Specialist is creating a prompt template to assist support reps in drafting responses to customer complaints. To ensure the responses are empathetic and helpful, what is a key element to include in the prompt template?

A) A list of keywords related to customer complaints
B) The entire history of the customer's previous interactions with the company
C) A direct instruction to the large language model (LLM) to role-play as a character

5. An Agentforce Specialist is creating a custom agent action. The topic is selected correctly, but the action is not. Which setting should the Agentforce Specialist test and iterate on to ensure the action performs as expected?

A) Action Instructions
B) Action Scape
C) Classification Description

Solutions: