Last Updated: Oct 02, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups - Bridge gaps between business and technical teams - Select appropriate communication and analysis techniques |
| Topic 2: Business Process Mapping and Optimization | 12% | - Design optimized processes aligned with Salesforce - Identify improvement opportunities - Map existing business processes - Validate process designs with stakeholders |
| Topic 3: User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Manage and maintain user story documentation - Define components of a well-formed user story |
| Topic 4: Customer Discovery | 17% | - Analyze environment and identify constraints/opportunities - Identify business goals, strategies, and challenges - Assess current state of Salesforce usage - Align Salesforce capabilities with business needs - Understand role of Business Analyst in implementation lifecycle |
| Topic 5: Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control |
| Topic 6: Development Support and User Acceptance | 12% | - Support development teams with clarification - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback - Define and plan user acceptance testing |
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?
Correct Answer: C 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?
Correct Answer: B 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?
Correct Answer: C 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields.
The business analyst is starting to construct user stories to support the new process.
What should each user story include?
Correct Answer: B 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?
Correct Answer: B 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
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