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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Assume your SAP Note Search yielded a very large number of results. Which of the following criteria are possibilities for narrowing down the search? (Choose two)

A) The customer name as a search term
B) More search terms
C) Fewer search terms
D) More search criteria

2. Very High (Priority 1) messages that are opened outside normal business hours are automatically sent to SAP.
Where can the business hours be maintained for each customer organization?

A) Call the transaction BP and open the business partner of type Organization.
B) Call the transaction BUS_HOU.
C) Call the transaction BUSINESS_HOURS.
D) Call the transaction SPRO.

3. Which tool analyzes program terminations? (Choose two)

A) ABAP Editor (SE38)
B) Dump Analysis (ST22)
C) System Log (SM21)
D) Data Dictionary (SE11)

4. Which of the following scenarios are supported by SAP Solution Manager? (Choose two)

A) Service Desk
B) Solution Monitoring
C) Backup and Recovery
D) Service Marketplace

5. You only know the technical name of a customizing table. Which transaction could you use to find out where in Customizing you may maintain changes to the table? (Choose two)

A) SE11
B) SM31
C) SPRO
D) SM30

Solutions: