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SAP Certified - SAP Field Service Management Sample Questions:

1. What are some of the features available to technicians on the mobile apps?
There are four correct answers.

A) Recording efforts, expenses, and mileage
B) Recording planned/unplanned consumption of material/spare parts
C) Using smartforms/checklists
D) Service workflows

2. Which of the following features are part of company configuration?
There are four correct answers.

A) Admin policy groups
B) Custom translations
C) Screen configuration
D) Password policy
E) Company settings
F) Service workflows

3. How can Master Data be created and maintained in FSM?
There are three correct answers.

A) By bulk upload with the Data Loader
B) Manually in the Master Data module
C) By integration with back-end systems

4. To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.

A) False
B) True

5. What is the main difference between SAP Service and Asset Manager versus SAP Field Service Management?
Choose the correct answer.

A) SAP Service and Asset Manager covers planning and dispatching as well as mobile execution, whereas SAP Field Service Management covers only mobile execution.
B) SAP Field Service Management covers planning, whereas SAP Service and Asset Manager covers execution.
C) SAP Field Service Management covers planning and dispatching as well as mobile execution, whereas SAP Service and Asset Manager covers only mobile execution.

Solutions: