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Last Updated: Sep 07, 2026
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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP BusinessObjects Architecture & Components | 20% | - Adaptive Processing Server, Web Application Container - BI Platform architecture - Central Management Server (CMS), Input/Output File Repository |
| Topic 2: Support Best Practices & Escalation | 15% | - Root cause analysis and resolution tracking - Communication with customers and SAP support - Reproducing and documenting issues |
| Topic 3: Incident Management Fundamentals | 20% | - Message lifecycle and status handling - ITIL & SAP support processes - SLA definitions and priority levels |
| Topic 4: Troubleshooting & Support Tools | 20% | - Remote support and diagnostics tools - Log files analysis and interpretation - SAP Notes and knowledge base search |
| Topic 5: SAP Solution Manager Service Desk | 25% | - Message escalation and forwarding - Incident Management Work Center - CRM_DNO_MONITOR and INCMAN transactions |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What characterizes On the Job Enablement sessions?
- A. They are workshops coordinated by the Partner Services Adviser (PSA).
- B. They are not available to Channel partners.
- C. They are chargeable add-ons.
- D. They are open workshops.
A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
What step would you take?
- A. Log the issue as a bug, so that you can be sure that it will be reviewed.
- B. Try to offer a workaround and set the customer expectation.
- C. Tell the client that you have no input into product direction and cannot help him as it is out of your control.
- D. Request a product enhancement, so that the message can be closed.
What type of reports can be produced with SAP EarlyWatch Alert?
- A. Reports exclusively without graphics
- B. Reports exclusively with graphics
- C. Reports with animations
- D. Reports with or without graphics
What is SAP Solution Manager?
- A. It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
- B. It is an application that is part of the SAP Supply Chain Management application.
- C. It is a relational database system that can be used as an alternative to databases from other vendors.
- D. It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)
- A. Robust Service Level Agreements (SLA)
- B. 7 x 24 root cause analysis
- C. SAP system backup
- D. Ramp-up support
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