Last Updated: Aug 03, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Monitoring & Troubleshooting | 15% | - Common signaling and media issues - Log analysis and problem diagnosis - Fault recovery and maintenance procedures - Monitoring tools and metrics |
| Topic 2: SIP Server Overview & Architecture | 25% | - SIP protocol fundamentals and call flows - Deployment models and high availability - Scalability and redundancy design - SIP Server components and modules |
| Topic 3: Integration & Interoperability | 15% | - Media control and signaling management - Protocol translation and interworking - Integration with Genesys Framework - Connection to third-party SIP endpoints |
| Topic 4: Installation & Configuration | 25% | - Software/hardware requirements - Basic configuration and parameter settings - Integration with Genesys Media Server - SIP Server installation and licensing |
| Topic 5: Routing & Call Processing | 20% | - SIP routing logic and strategies - ACD queues and routing points - Inbound/outbound call handling - Call classification and control |
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