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Last Updated: Oct 11, 2026

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The path to achieving success in the Microsoft MS-220 certification Exam

The path to achieving success in the Microsoft MS-220 certification Exam is not an easy one. It requires a lot of preparation and hard work. If you are looking for a way to pass this exam with ease, then you are in the right place.

Microsoft MS-220 exam is one of the most sought-after certification exams in the IT industry. The demand for this certification is increasing day by day due to its significance in the IT industry. Microsoft MS-220 exam dumps help your get certified.

Microsoft Exchange Online exam is one of the most difficult certification exams, but once you get through it and earn your certification, it will help you get a lucrative job as well as boost your career growth.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Introduction of Microsoft MS-220 Exam?

Microsoft MS-220 exam is an exam of the Microsoft Office Specialist certification. It is a computer-based test that helps you to assess your skills and knowledge on email, calendar, and contacts management.

This exam is intended for professionals who have experience in managing email communications, scheduling meetings and appointments, creating and sending meeting requests, and working with calendars and contacts. Microsoft MS-220 exam dumps will boost your skills.

In order to pass this exam, you need to be able to demonstrate your knowledge on managing emails using Microsoft Outlook Web App (OWA), managing calendars using OWA; creating meeting requests using OWA; working with contacts using OWA; configuring OWA settings such as alternate languages and security settings; configuring mobile devices for Exchange ActiveSync (EAS).

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Recipient Issues
  • 1. Address lists
  • 2. Recipient configuration
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Public Folder Issues
  • 1. Mail-enabled public folders
  • 2. Hybrid public folder access
  • 3. Public folder access
- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendaring Issues
  • 1. Calendar permissions
  • 2. Delegation issues
  • 3. Mailbox and calendar diagnostics
- Troubleshoot Mobile Device Issues
  • 1. ABQ list analysis
  • 2. ActiveSync connectivity
  • 3. Device access rules
  • 4. Mobile synchronization logs
- Troubleshoot Connectivity and Authentication
  • 1. Outlook connectivity problems
  • 2. Modern authentication issues
  • 3. Autodiscover issues
  • 4. Client access rules
- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. S/MIME troubleshooting
  • 2. Encryption and decryption issues
  • 3. Encryption-related mail flow rules
  • 4. Protected message handling
  • 5. External recipient access issues
- Troubleshoot Compliance Issues
  • 1. Search and purge email messages
  • 2. Retention policies
  • 3. eDiscovery permissions and actions
  • 4. Mailbox holds and recoverable items
- Troubleshoot Retention Issues
  • 1. MRM diagnostics and message properties
  • 2. Retention age calculation
  • 3. Retention tags and actions
  • 4. Retention policy application issues
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Free/busy sharing issues
  • 2. Hybrid Configuration Wizard issues
  • 3. Hybrid mail flow issues
  • 4. Remote recipient synchronization issues
- Troubleshoot Migration Issues
  • 1. Data Consistency Score issues
  • 2. Slow migrations
  • 3. Public folder migration issues
  • 4. Migration endpoint creation issues
  • 5. Move request analysis
  • 6. Failed migrations
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Review and interpret message headers
  • 2. Analyze mail flow rules and routing policies
  • 3. Troubleshoot send and receive issues
  • 4. Troubleshoot delivery delays
  • 5. Review and interpret message trace results
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot SMTP relay issues
  • 2. Troubleshoot DNS-related issues
  • 3. Troubleshoot hybrid mail flow
  • 4. Troubleshoot SMTP certificate issues
  • 5. Analyze SMTP protocol logs
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Analyze spam classifications
  • 2. Troubleshoot anti-spam policies
  • 3. Troubleshoot quarantined messages
  • 4. Validate SPF, DKIM, and DMARC
- Troubleshoot Other Mail Flow Issues
  • 1. Identify triggered transport rules
  • 2. Analyze attachment blocking rules
  • 3. Interpret NDR data
  • 4. Troubleshoot inbox rules

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