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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Cisco provides an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the visible network that is required between the Peripheral Gateway and the call router
B) to size the private network that is required between the Peripheral Gateway Side A and B
C) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
D) to size the private network that is required between the call routers A and B for this specific Peripheral Gateway traffic flow

2. Which statement is correct about the Erlang-C sizing calculation model?

A) Erlang-C assumes that calls that do not find an available agent will be blocked or dropped.
B) Erlang-C is used for sizing agents in a queuing model.
C) Erlang-C is used for sizing IVR, PSTN trunk, and queue ports.
D) Erlang-C plans for a percentage of calls to be blocked or dropped in the calculation.

3. In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?

A) in the campaign manager on the Logger A server
B) in the Cisco Voice Gateway by using digital signal processing (DSP) resources
C) in the dialer process on the Peripheral Gateway
D) in the Media Routing Peripheral Gateway for the dialer

4. When using agent targeting rules in Cisco Unified Contact Center Enterprise 8.0(x), which statement is true?

A) Agent labels must be created for each routing client that can route calls to an agent.
B) Agent extensions can be defined as a range, without having to build each device target.
C) Agent device targets must be created for each phone that is used by an agent.
D) Agent targeting rules are not allowed with translation routes.

5. In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

A) Cisco ICM Call Router
B) Cisco ICM Logger
C) Cisco ICM Administration Client
D) Cisco ICM Peripheral Gateway

Solutions: