Updated: Aug 21, 2026
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| Certification Vendor: | Salesforce |
| Exam Name: | Communications Cloud Accredited Professional |
| Exam Number: | AP-203 |
| Exam Price: | $150 USD |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple-choice, Multiple-select |
| Passing Score: | 65% |
| Related Certifications: | Salesforce Accredited Professional Exams Certification |
| Real Exam Qty: | 55 |
| Certificate Validity Period: | N/A |
| Available Languages: | English |
| Sample Questions: | Salesforce AP-203 Sample Questions |
| Exam Way: | Online proctored or onsite at a testing center (Closed-book) |
| Pre Condition: | None |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Communications-Cloud-AP-Exam-Guide |
| Section | Weight | Objectives |
|---|---|---|
| Delivery | 16% | - Implementation
|
| Discovery | 24% | - Requirements Analysis
|
| Planning and Design | 60% | - Solution Architecture
|
1. Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?
A) Add a Recommendation rule for Product A when bundle B is added
B) Add an Auto Add rule to include product A with bundle B
C) Configure the cardinality Min as 1, Max 1 and default as 1
D) Configure the cardinality Min as 0, Max 1 and default as 1.
2. Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
A) Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
B) Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
C) Only Migrate the assets needed when customers are trying to place MACD orders.
D) Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
3. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?
A) Use the Action type from Order items to the Decomposition Relationship Conditions.
B) Implement the router condition logic in the integration layer as callout task
C) Map all relevant information to the Customer Facing Service (CFS)
D) Implement the router condition logic within decomposition layer with more conditions.
E) Use action type from fulfillment request lines in the callout condition task
4. ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
A) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
B) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
C) Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
D) Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
5. A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?
A) Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
B) This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
C) Product Model use hierarchical modeling which is natively supports EPC
D) Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
E) Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A,C,E |
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